(Triple Whale)

Fully remote contract technical writing work.

Triple Whale centralizes and simplifies all the metrics used by Shopify sellers, enabling them to save more time and make more money. We help e-commerce businesses accurately track and forecast all kinds of metrics, including changes in profits and operational metrics. Our goal is to infuse AI into e-commerce, empowering shops to have an accurate picture of their business and make optimal choices that boost their bottom line. Launched in mid-2021, Triple Whale already has over 6,000 clients, top-tier investors, and growing hubs in Columbus, North Carolina, and Israel.

Triple Whale is looking for an experienced freelance technical writer, to work with our data, engineering and go-to-market teams to produce documentation for AI driven products.

Responsibilities

Craft a positive developer experience by creating highly technical and user-friendly content, hierarchy, visuals using information design best practices and industry standards
Write and maintain technical, public developer documentation (user guides, installation guides, SDK/API docs, release notes, etc.)
Work closely with internal teams such as product managers, customer support and developers to create high-quality, customer-focused documentation
Test and document end-to-end user experiences using developer tools like Postman and VS Code
Supplement documentation with sample code to reduce learning curve for external customers and developers
Maintain a consistent style for all documentation and ensure any new documentation adheres to standard style guide

Qualifications

2 years of professional tech writing experience
English mother tongue level required
Knowledge of information design and documentation best practices
Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
Ability to learn highly technical, code-oriented products quicklyKnowledge of complex systems, working with source code, database schemas and SQL, APIs, and integration processes
The motivation and ability to be productive in a fast-paced, dynamic environment
A positive attitude with an eagerness to learn and educate others

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

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Posted: Dec 13, 2023