Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, Microsoft, and Red Hat.
Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world’s top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.
The Senior Technical Writer creates and manages the product and technical documentation for the Tackle product. You will collaborate with product managers, UX designers, the engineering team, and customer-facing teams. Attend engineering meetings and work with internal departments such as Sales, Marketing, Support, and Onboarding teams to collect, create, and publish technical knowledge for multiple audiences. In addition, you’ll create technical documentation, including infographics, training videos, and screenshot markups, among other high-quality instructional materials. As a senior writer, you will be a mentor to other members of the team, and assist in establishing tools, workflow, and guidance that other writers and subject matter experts will use to produce consistent, clear technical documentation. You will also write help topics, application messaging, and labels that give users a strong learning experience in our enterprise software.
What You’ll Do:
- Develop comprehensive documentation, user guides, technical overviews, FAQs, and in-product support material that meets organizational standards
- Check for accuracy and consistency in both the product and the documentation
- Adapt to a fast-paced industry and modify duties, assignments, and objectives as needed
- Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
- Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement
- Collaborate well with UX, Product, and Engineering teams to understand Tackle’s product goals and audiences as you work
- Partner with subject matter experts across the company to deeply learn the Tackle platform and inform microcopy needs and technical topics
- Help to write and maintain technical user documentation, as needed
- Publish and maintain technical user documentation on a rigorous schedule.
- Research, outline, write, and edit content for new features, product releases, and updates.
- Develop customer-facing product content for website, product one-sheets, video scripts, and other identified collateral for both a technical and non-technical audience across multiple personas.
- Provide editorial support for documentation & enablement as needed.
- Research user needs and test your work. Have empathy for our users.
- Embrace a culture of respect, inclusion, collaboration, and transparency.
- Be familiar with Agile and unafraid of Github, Jira, and developer-centric workflow
- Contribute regularly to core areas of our design system
- Craft concise, clear product copy to meet product goals and user needs
- Establish and maintain the Documentation practice and support the UX writing practice at Tackle.
- Maintain the writing style guides. Embrace a “plain language” approach.
You Should Have:
- 5+ years writing and organizing technical documentation and product microcopy for enterprise products (B2B), including a senior role
- Experience writing for technical users or products that support integrations
- A portfolio that demonstrates strong UX writing skills and technical documentation experience.
- Experience creating and maintaining product documentation and UX writing guidelines and processes
- Excellent collaboration and written communication skills, with an eye for detail
- Experience writing for technical users or products that support integrations.
- Experience in working with engineers to improve user experience (ex: design, product, UX), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
- Excellent communication and collaboration skills
- Prior experience in a SaaS-based company is preferred.
- Excellent English communication skills (written).
You’ll Stand Out:
- Bring YOU to the role – we want creative, positive, and excited team members who can think around corners and push us all to get better every day
- You’re not afraid of a challenge – you analyze, create, share, and adapt
- You’re a continuous learner, eternally curious, with a growth mindset
- You learn fast, adapt quickly, and pivot without breaking a sweat
- You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.
- You’re also a self-starter who thrives working independently in a remote setting
- You’re a master of organization and time management
- You are proactive and always two steps ahead of the ask
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
- Professional certification (ex: Society for Technical Communication)
- You enjoy the demanding pace of a hyper-growth SaaS company
$82,000 – $113,000 a year
The salary information shown is a general guideline only. Any offer extended to a candidate will be based upon multiple factors including local currency, knowledge, skillset, experience and internal equity.
Full-time employees currently enjoy these amazing perks and benefits:
· Work remotely from anywhere within the US & Canada
· Competitive salary
· Equity package
· Health, dental and vision coverage
· Company off-site summits
· Monthly wellness reimbursement
· Internet and phone reimbursement
· $1000 home ergo/office set up
· Generous vacation plan & flexible work hours
· 401k + matching
· Technology tools to do your best work
· Company surprises and swag
· Awesome co-workers
TACKLE VALUES:
Start with the customer – We succeed when our customers succeed. That’s why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers.
Explore and experiment – We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what’s possible. Tackle is a safe place to try new things.
Learn and grow as a team – We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.
Celebrate wellness – We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.
Tackle together – We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.
The Hiring Process:
We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:
• Phone screen
• 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)
• Some positions may require a take home test or additional steps throughout the process (this will be communicated to the candidate)
We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.
Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.
